Hern Loong Perniagaan Sdn. Bhd.
82, Jalan Ros Merah 2/16,
Taman Johor Jaya,
81100 Johor Bahru,
Johor, Malaysia.
+607-354 8430
+607-361 1850
enquiry@uzone.com.my
hern_loong@yahoo.com.my
+6016-778 4240 Mr.Justin

Branch
49-M, Jalan Pandan
Indah 1/23,
Pandan Indah, 55100
Kuala Lumpur, Malaysia.
+603-9201 5713
hlkl@uzone.com.my
+6019-782 8222 Ms.Siti
+6019-790 3082 Zaki

Ready Stock
+6019-778 8262 Queester

Custom Made
+6016-773 8208 Ms.Lim
+6016-781 7557 Ms.Wong
+6016-778 4240 Mr.Justin

Shipping Rate & Delivery

We aim to deliver the Product to you at the place of delivery requested by you in your Order and the delivery time indicated by us at the time of your order checkout (as updated in the Order Confirmation).

We shall notify you if we expect to be unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

Upon delivery of the Product, you may be required to sign for delivery. You may contact Uzone Uniform Customer Service Team at 07-354 8430 or  email to hern_loong@yahoo.com.my for case of any faults, defects or damage. You shall be able to provide the documents delivered with the Product, upon request.
 

SHIPPING RATES & ESTIMATED DELIVERY
 

MALAYSIA DELIVERY FEE EST. DELIVERY TIME
Peninsular Malaysia First 500g -RM 10.00
Add 500g - RM  1.00
1day  to 4days(working day)
Sabah / Sarawak First 1kg  -RM 12.00
Add 500g -RM10.00
 
1day to 7 Days (working day)
 

 
OVERSEAS DELIVERY FEE EST. DELIVERY TIME
Brunei First 500g -RM 75.00
Add 500g - RM 28.00
1day  to 7days(working day)
Singapore First 500g  -RM 53.00
Add 500g   -RM15.00
 
1day to 4 Days (working day)
 


 
 
 
CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)
 
If you wish to cancel your Order please contact our Customer Service Team on 07-354 8430 . No cancellation fees shall be applicable. Once an Order has been dispatched it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Customer Service Team (Please call the above stated number or refer to your return-slip provided in your received parcel).


RETURNS AND REFUNDS POLICY
 
 If you are not completely satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. The Product shall be un-used, Product tags shall not be tampered with, and the Product shall be in the original brand packaging (if applicable). This policy is applicable only to those products which do not fall under the list of non-refundable brands/items provided on our Site.

All items must be received by order for a customer to be eligible for a refund or replacement. You shall ensure that the Product is sent to us in the same condition as it was when received by you and is packaged properly. In the event that an item is returned to us in an unsuitable condition, we reserve the right not to accept returns and send the Product back to you.

Your returned Products together with your return slip, are usually received and accepted at our warehouse within five (5) days after the drop-off at the post office counters. We will refund you via store credit which you may utilize for your next purchase. In event you prefer to refunded by different means please call our Customer Service Team at 07-354 8430 or email to hern_loong@yahoo.com.my  and we will try our best to assist you.


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